Narendra Bhawan , Bikaner and Suryagarh , Jaisalmer are most preferred premium luxury properties in their respective areas. I have been wanting to visit Jaisalmer since last 4-5 years but haven’t been able to fulfill my wish yet. However, as I plan my future travels, I am on the spree of exploring various steps taken by hotels to follow safety in this new situation post COVID. Below is what Narendra Bhawan , Bikaner and Suryagarh, Jaisalmer are doing to provide best service and safety during this time.

Suryagarh, Jaisalmer ExteriorSuryagarh, Jaisalmer Exterior

All employees are trained in Covid-19 protection protocols including virus prevention measures, protective equipment handling, incident reporting and guest interaction. All employees will adhere to mandated social distancing norms. All employees will wear cloth masks at all times as required by law, except when eating in the cafeteria. Personal Protection Equipment (PPE) will be worn as required. All employees are equipped with tools to sanitize their work space.

Suryagarh, Jaisalmer Lobby

Upon guest arrival Post COVID Formalities

Pick up and Luggage

All hotel cars are sanitized (internally and externally) thoroughly after every trip. First Aid box with hand sanitizer is placed inside the car. Refreshment Kit: Ice Box with mineral water and soft beverages. Disinfectant wet wipes are used instead of cold towels. Luggage to be sprayed with disinfectant before placing in the car.
Luggage is taken directly to the disinfection area and disinfected. Luggage is then transferred to guest rooms in sanitized luggage trolley. Valet (in case guest requires valet assistance for personal vehicle): Valet retrieves the key and disinfects the key, disinfects the steering in full view of guest and drives vehicle to parking area.

Room at Suryagarh Jaisalmer

Entrance formalities and steps

Guest temperature to be checked at the lobby and recorded in registration card. Disinfectant wipes/ sanitizer/ water/ welcome drink to be offered at lobby.
(used glassware for water and welcome drink to be sent for immediate cleaning to kitchen stewarding area). Complementary sweet and savories offer to be made at designated F&B outlets. Emergency kit at the Front Desk to have additional PPE (masks, gloves and bio hazard bag). All Front Desk stationary, room keys and equipment are sanitized after 4 hours. All reading material is removed from the lobby. All lobby furniture is disinfected in an interval of four hour regularly.
Regularly touched surfaces (door handles, light switches, elevator buttons, faucet handles, phones, keyboards etc) are disinfected every 4 hours.

Sundowner at the pastures, Narendra Bhawan, Bikaner

Routine Steps

Non resident guest movement to the hotel is restricted for next 6 months. Packages received for guests are sanitized before delivery. Outsourcing of guest cars to be minimized. All Gym equipments and machines are sanitized every 4 hours or after every usage. Social distancing in seating arrangement is followed. Table distance = min 2 metres apart Seating on the tables is reduced to half of capacity. Max of 50 persons including service personnel. All servers to wear mask and gloves with frequent change and hand washing.

Facade Low Resolution

Provide guest with pocket size hand sanitizer and wipes once, upon seating at the table. Guest hand hygiene kit kept at service stations between tables. Minimize table decor, remove porous table mats, use linen or disposables, flower or decor that is not touched can remain. Cutlery, glassware, salt and pepper or condiments to be set when guests are seated. No self service or buffets provision. In room dining with contact less delivery or with social distancing norms. Rest Rooms to be dis infected every two hours. No housekeeping activities while guest is in the room. Guests will receive hygiene kit in room according to the number of people.

Inner Verandah

Check Out

Room keys will be sanitized after the keys are surrendered by the guests at the lobby (touch less handover). In case of payment through cash or card, machine and currency notes are sanitized after every usage. Online payments encouraged.

So, after going through all the steps, I am hopeful to visit these properties ASAP with all precautions taken. Stay safe, stay healthy.

 P.S> All photos credits respective hotels

Infinity Pool